Assistant Professor, Dep. of Industrial Engineering, IT Group, K. N. Toosi University of Technology, Tehran, Iran
Assistant Professor, Dep. of Industrial Engineering, Science and Research Campus, Islamic Azad University, Iran
Industrial organizations are complex systems` where the interactions among the various functions such as Sales, Distribution, Manufacturing, Materials, Finance, Human Resources and Maintenance have to be man-aged towards a common purpose of delivering the customers satisfaction. However, since most of these or-ganizations have a `Functional Structure`, each function or department works towards their own goals and ob-jectives, rather than the organizational goals. This is further aggravated because information flow is restricted by functions, and even when other functions want to take a holistic view, they do not have the information to do so. These are the issues addressed by Enterprise Resource Planning solutions providing a common, con-sistent system to capture data organization wide, with minimum redundancy. ERP integrates the resources such as information across functions, and provides a set of tools for planning and monitoring the various functions and processes and ensuring progress towards a common purpose in direction of goals and strate-gies. In this paper, we introduce a model for performance measurement of an organization, which they are working in competitive, monopoly or attractive business environment, and have total system or use ERP so-lution. We developed a Performance Measurement system that based on organization`s strategic and goals.
In the following sections, we describe a brief survey of performance models. Then, we focused on per-formance measurement process, developing performance indicators and metrics. Our approach is to develop a process and a model for performance measurement by assigning priorities to all goals with respect to or-ganization strategies in specific business condition. The observation of using this model shows that it works very close to real world behaviors and can help senior managers for intelligent decision-making.